The DXE/NT Telephony Server is a Windows NT based telephony platform running within an industrial strength PC Server.

DXE/NT leads the way in offering users an open platform in an age where the norm is to lock the end user into buying closed proprietary solutions which limit customer choice and options.

With a Windows Based Configuration and User Interface the DXE NT Telephony Server offers a leading edge platform to those users who want more control of their telephone system and how they support it. Because the PBX is just another LAN Server it can be managed just as easily by your staff who look after your LAN.

Open Telephony based on PC standards offers closer integration between telephony and data resources with the DXE/NT becoming the Telephony Server alongside the existing file server.

System reliability is enhanced by using a dedicated PC chassis. However the ability to use standard PC parts allows the configuration of a system with levels of reliability and redundancy unknown ion any type of telephone system:

• Dual Processors
• Hot Swappable Power Suppliers
• Configuration Backup to other file server
• Dual Hard Drives/RAID Arrays

With the implementation of Web based Java applets DXE/NT offers an proven (based on 4000 installations) open telephony platform in advance of any alternative product.

Full Featured PBX

The DXE-NT includes the switching capability found in legacy PBX or key phone systems, plus much more. It’s really not fair to call it a phone system, because even its standard features leave other systems trailing behind. Important features include:

• Conference Calling- up to 6 parties
• One-Number-Access- allows the system to find you at up to four different locations
• Call Transfer- within or outside company
• Call Forwarding- configure via a phone or web browser Web browser
• Call Waiting- Ability to handle two callers
• Multiple Call Waiting- allows handling of multiple calls by placing callers in queue rather than having to send them to voice mail or to another extension
• Distinctive Call Waiting
• Tone- signal internal, external and operator calls
• Virtual Extensions- Unlimited number
• Transfer Caller to Auto Attendant
• Transfer Caller into Voice Mail
• Music or Message on Hold
• Call Park and Call Pickup- up to 64 calls can be parked at an extension or a system "location"
• Hands-Free Mode- Intercom answer
• Overhead Paging
• System and Station Speed Dial
• Dial Last Caller
• Do Not Disturb
• Operator Off-Line
• Station LogIn/LogOut- move your extension from one phone to another without having to re-wire or re-configure at system administration console
• Distinctive Ringing- Internal, external and operator calls

Auto Attendant

Auto Attendant may be used primary or secondary to a live operator. After hours, it can be used to relay company information or allow callers to direct themselves to a specific user’s extension voicemail. Users can access their voice mail and numerous other features using the DXE-NT Auto Attendant. Key features include:

• 16 Auto Attendants
• 8-Level Programmable Menus- direct callers to a specific department or information by providing more options
• Primary or Backup to Receptionist
• Prompt and Courteous Processing of Calls
• 24 Hour Availability
• Schedule-Based Call Processing- route calls differently for different times of the day
• Dial By Name and Name Directory Service
• Information-Only Mailbox- setup only to announce information

Voice Mail

DXE-NT provides extremely robust and easy to use voice mail capability. With traditional phone systems, adding voice mail generally requires connecting a separate voice mail server or adding special cards to the telephone system. AltiWare OE includes built-in voice mail service for virtually an unlimited number of permanent or guest users. Key features include:

• Message Sending
• Message Management- delete, replay, save, review, forward, reply
• Zoomerang- call person that left a message by pressing one key and then return to voice mail after completing the call
• Message Notification- to extension, pager or external phone number
• Private Messaging- leave a private message for an expected caller who is hard to get a hold of
• Urgent or Future Delivery
• Remote Access
• Make a Call from Voice Mail- Allows mobile workers and telecommuters to benefit from corporate phone rates when away from the office
• Broadcast Messages
• Rewind or Fast Forward through Messages
• Reminder Calls

Customer Call Distribution

The DXE-NT comes with Workgroup and Call Queuing capability for informal call centre applications and supports up to 32 workgroups, with up to 64 members per group. When no one is available in a workgroup, calls are placed into queue and distributed on a first available member or round robin basis. Callers can be played up to five separate messages, at a selected interval, while they are waiting in queue. If a call sent to a phone goes unanswered, it will be sent to the next person in that group. If callers don’t want to wait in queue, they have the option of transferring out to the operator or to voice mail. While on hold, callers hear either music or a sequence of recordings. Whether you have 3 people or 80 people, Workgroups and Call Queuing will help you handle your incoming calls more efficiently. Key features include:

• 32 Workgroups
• 64 Members per Workgroup
• Multiple Workgroup Membership
• Workgroup LogIn/LogOut
• Workgroup Call Pickup Pickup calls that are ringing in a specific workgroup
• Call Queuing
• Call View Java Applet Allows you to view caller ID, and see the number of calls in queue. Place up to four callers on hold or transfer calls. Identify members logged in or out of a workgroup. Manage multiple calls using a single line phone.
• Call Wrap-Up Time
• Customized Beginning and Update Prompts for Each Workgroup

Internet Integration

Use a Web browser to access and change phone settings and message options from anywhere, at anytime. DXE-NT expands telecommunications through the Internet to provide solutions worldwide. Key features include:

• AltiReach Web-Based Management Configure your phone settings such as One-Number-Access, Call Forwarding, Message Notification from anywhere, at anytime using a Web browser
• Call View Java Applet View your calls in queue, busy lamp fields, caller ID, and manage multiple calls using a web browser or a single line phone.

Flexible Messaging

The DXE-NT also provides electronic mail capability for organizations with LANs installed. Since Internet e-mail standards are supported, you can send and receive voice and e-mail messages using any SMTP/POP3 e-mail client. Key features include:

• SMTP/POP3 E-mail Server
• Mixed-Media Messaging Easily attach WAV sound to e-mail messages
• One Post Office Box for All Messages Retrieve voice, e-mail or Mixed-Media messages via your SMTP/POP3 e-mail client
• Mail Forwarding Forward e-mail, voice mail or both to another server or mailbox, on a system wide or per-user basis
• Exchange Integration. Use Microsoft Exchange without losing the advantage of all the DXE-NT messaging features

System Administration

Easy-to-use windows interface and automatic configuration features make DXE-NT a breeze to administer. Key features include:

• Intuitive Graphical User Interface
• Automatic System Configuration
• Runs as NT Service Without having to login to Windows NT, providing a higher level of security
• Access Restriction
• AltiAdmin Remote Administration
• System and Call Detail Reporting
• Automatic Database Backup
• Channel Volume Configuration
• Multiple Extension/Trunk Modification

Key Features